Privacy policy

Privacy Policy

This Privacy Policy describes how Tradewinds Water Filtration LLC ("Tradewinds Water," "the Site," "we," "us," or "our") collects, uses, and discloses your Personal Information when you visit, make a purchase from, or communicate with us through tradewindswater.com or our published business line (307) 200-9026.

Contact

If you have questions about this policy, our privacy practices, or would like to make a complaint, contact us by email at info@tradewindswater.com or by phone at (307) 200-9026.

Collecting Personal Information

When you visit the Site, contact us, or place an order, we collect Personal Information about you, including device information, order information, customer support information, and — if you opt in — your mobile phone number for SMS communications.

  • Device information — version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, how you interact with the Site. Collected automatically via cookies, log files, web beacons, tags, or pixels. Shared with our processor Shopify.

  • Order information — name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. Collected from you. Shared with our processor Shopify and shipping carriers as required to fulfill your order.

  • Customer support information — information you provide when you contact us by phone, email, or web form. Collected from you and used to provide customer support.

  • SMS information — your mobile phone number and SMS opt-in record (when you opt in to receive text messages from us). Collected from you. See the SMS Communications section below.

SMS Communications

When you opt in to receive text messages from Tradewinds Water — by checking the SMS consent box on our contact form at tradewindswater.com/pages/contact, or by verbally requesting SMS follow-up during a phone conversation with our customer service team or AI assistant on our published business line (307) 200-9026 — we collect and store your mobile phone number and a record of your consent for the sole purpose of sending you the messages described below.

Types of messages you may receive:

  • Product information links (e.g., a link to a product page on tradewindswater.com)

  • Water quality reports for your ZIP code (delivered via reports.tradewindswater.com)

  • Order receipts, shipping notifications, and appointment confirmations

  • Replies to questions you submitted to our customer service team

Message frequency: Message frequency varies and depends on your interaction with us. Most customers receive fewer than five messages per month.

Cost: Message and data rates may apply, depending on your mobile carrier and plan. Tradewinds Water does not charge a fee for SMS messages.

Opt out: You can opt out at any time by replying STOP to any text message we send. You will receive a confirmation message and will not receive further marketing or transactional SMS communications. For help, reply HELP or contact us at info@tradewindswater.com or (307) 200-9026.

No sharing or sale of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services we provide (for example, our SMS provider Twilio, used solely to deliver the message) is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above:

  • Shopify — to power our online store

  • Twilio — to deliver the SMS messages you have opted in to receive

  • Shipping carriers and payment processors — to fulfill and ship your order

  • Law enforcement or other parties — when required by law or to protect our rights

We do not sell your Personal Information. As stated above, mobile information and SMS opt-in data is never shared or sold to third parties or affiliates for marketing or promotional purposes.

Using Personal Information

We use your Personal Information to provide our services to you, including to offer products for sale, process payments, ship orders, communicate with you about your order, send you SMS messages you have opted in to receive, and provide customer support.

Your Rights

If you are a resident of the EEA, the United Kingdom, or California, you have the right to access, correct, update, or request deletion of your Personal Information. You can exercise these rights by contacting us at info@tradewindswater.com.

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit the Site. We use cookies for analytics, to remember your shopping cart, and to deliver targeted advertising. You can disable cookies through your browser settings, though some features of the Site may not work as a result.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The most current version is always available at tradewindswater.com/policies/privacy-policy.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children.

Contact

For questions or to exercise your rights, contact us at:

Tradewinds Water Filtration LLC
1309 Coffeen Ave STE 7666
Sheridan, WY 82801
info@tradewindswater.com
(307) 200-9026

Last updated: May 5, 2026